How refunds work for Raindance AI videos
2026/10/05
A single video costs the price shown at checkout as a one-time payment, and there is no subscription to cancel. We email every video to you within 24 hours. If we do not deliver within that window, or we cannot deliver at all, we refund you in full.
If your video has not arrived 24 hours after payment, or we tell you it cannot be made, we refund the full amount you paid to the original payment method. Contact us with the email address used at checkout and the approximate order time, and we will process the refund. Stripe typically takes 5-10 business days to show the money back on your statement.
Once your video is delivered, you have the private link for 7 days, so it cannot be returned simply because you changed your mind. If the delivered file is broken — it will not play, or it clearly failed to use your photos — contact us within 7 days and we will remake the video or refund it.
If you were charged twice for the same video, or paid for an order you never completed, contact us within 7 days with the order details, and we will refund the duplicate or unused payment.
If something is wrong, please contact us first. A chargeback takes longer for everyone, and we can almost always fix the problem faster directly.
Send refund requests through the contact page or email [email protected] with the email address used at checkout. We reply within 2 business days.